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Privacy Policy

1. Who We Are

Housing Disrepair NW is operated by Housing Disrepair NW LTD, based in the United Kingdom.

 

For the purposes of UK data protection law, Housing Disrepair NW LTD is the data controller.

 

Contact details:

Housing Disrepair NW LTD

3rd Floor, 86–90 Paul Street

London

England

EC2A 4NE

Email: enamul@housingdisrepairnw.co.uk

Telephone: 01204 291093

 

2. Information We Collect

We may collect personal information including:

 

  • Name

  • Contact details (telephone number and/or email address)

  • Property address

  • General information relating to housing repair issues

  • Any information voluntarily provided when making an enquiry

 

 

We only collect information that is reasonably necessary to respond to enquiries and provide services.

 

3. How We Use Your Information

We use personal information to:

 

  • Respond to enquiries

  • Assess whether we can assist

  • Communicate regarding housing repair matters

  • Where appropriate, introduce individuals to independent, regulated professional service providers

 

 

We do not sell personal information.

 

4. Lawful Basis for Processing

Personal data is processed on the basis of:

 

  • Consent (where you submit an enquiry), and/or

  • Legitimate interests in responding to enquiries and facilitating introductions

 

 

You may withdraw consent or object to processing at any time by contacting us using the details provided below.

 

5. Data Sharing

Where necessary to progress an enquiry, information may be shared with independent, regulated professional service providers approved for this purpose.

 

Information may also be accessible to authorised service providers who require access for operational or technical support.

 

Personal data is only shared where reasonably required and handled in accordance with applicable data protection law.

 

6. Data Storage and Security

Personal data is stored within secure systems and handled in a compliant manner.

 

Access to personal data is restricted to authorised personnel and service providers who require access for operational or technical purposes.

 

Appropriate measures are in place to protect against unauthorised access, misuse, alteration, or loss.

 

7. Data Retention

Personal information is retained for up to three years from the date of enquiry, unless a longer period is required for legal or regulatory reasons.

 

Data may be deleted earlier upon request, where legally permissible.

 

Information that is no longer required is securely deleted.

 

8. Your Rights

Under UK data protection law, you have the right to:

 

  • Request access to your personal data

  • Request correction of inaccurate data

  • Request deletion of your data

  • Object to processing in certain circumstances

 

 

At the bottom of this website, you will find an email contact button. You may use this at any time to:

 

  • Withdraw consent

  • Object to the use of your information

  • Request access to your data

  • Request deletion of your data

  • Ask questions about this Privacy Policy

 

 

Requests will be handled in accordance with applicable data protection law.

 

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO).

 

9. Updates

This Privacy Policy may be updated from time to time. The latest version will always be available on this website.

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